Refund policy

This policy covers everything you buy from Appentium LLC through this site or a payment link we send you. It forms part of our terms of service, and it never takes away any statutory rights you have where you live.

Ready-made products

A product is delivered as its complete source code, which can't be handed back once you have it. So:

• Not downloaded yet? Ask within 14 days of paying and we refund you in full, no questions asked.
• Downloaded? The sale is final — unless the product is broken or not as described. Then tell us what's wrong: we fix it, and if we can't, we refund you in full.

A full refund ends the licence: its key stops activating, and you agree to delete the copies you downloaded. Free updates and the 30 days of setup support end with it.

Installation

Each installation package is a one-time service that covers one installation of the product.

• Before we start — that is, before you've given us access and we've begun work — cancel and we refund the package in full.
• Once we've started, the package isn't refundable, because the time is already spent. If we can't finish the installation for a reason on our side, we refund you in full.
• Store review. Apple and Google decide on app listings themselves. A listing they reject or delay isn't grounds for a refund, but we'll make the changes they ask for that are within the package.

Custom work and other services

Custom builds and our other services are priced in a written proposal, usually split into milestones. The proposal you accept governs; where it says nothing different:

• Cancel before work on a milestone begins and anything you've paid for that milestone is refunded in full.
• A milestone in progress is billed for the work done up to the day you cancel, and the rest of what you paid for it is refunded.
• A milestone we've delivered and you've accepted is not refundable. If something in it doesn't do what the proposal says, we fix it at no charge.
• Booking a call is free, so there is nothing to refund.

Subscriptions

Some of our own apps are sold by subscription. You can cancel anytime from your account; access continues until the end of the period you've paid for. We don't refund partial periods unless the law requires it. If you were charged after cancelling, or charged twice, contact us and we'll refund it.

How to ask for a refund

Write to info@appentium.com with your order or invoice number and what went wrong. We reply within two business days. Approved refunds go back to the card or account you paid with — through Stripe for card payments — and usually show up within 5–10 business days, depending on your bank.

Please talk to us before opening a dispute with your bank. We would much rather put things right directly, and it's quicker for you too.